STRENGTH & LENGTH® Serum-Infused Mascara

Standard Returns Policy

If you are not satisfied with your purchase, you can return your items within 30
days of receipt free of charge. Returned item(s) will be refunded. Please note
shipping charges will not be refunded.

The returns policy may vary during promotional periods, please check the terms
& conditions of the promotion before placing your order.

For the return or exchange of Orthen products purchased from any other
authorized retailer please contact your retailer directly

Returns Process (excluding Black Friday and other Promotion)

For all returns, please contact web@ortheninc.com for your return label.Please quote your order number and the item that you would like to return andwe will inform you of the next steps upon receipt of your email.

Damaged Items
If your items are received damaged, please send a photo with the damaged itemalong with your order number to web@ortheninc.com with the subjectline: DAMAGED. This should be submitted within 14 days of receiving your order.

Items not received
If you have not received your full order, please contact us web@ortheninc.com with the subject line: MIssING ITEM along with
your order number.

The time for order delivery is divided into two parts:

rocessing time: Order verification, tailoring, quality, check and packaging. All
orders are usually sent to our manufacturer for dispatch within 72 hours after the
order is placed and payment is received

Shipping time: This refers to the time it takes for items to be shipped from our
warehouse to the destination.

JSA & Canada

Standard Secured Shipping & Insurance takes 2-4 Weeks for delivery (IF YOUR
ITEM IS IN STOCK)

AUSTRALIA & New Zealand

Standard Secured Shipping & Insurance takes 2-4 Weeks for delivery (IF YOUR
TEM IS IN STOCK)

Standard Secured Shipping & Insurance takes 2-4 Weeks for delivery (IF YOUR
ITEM IS IN STOCK)

Standard Secured Shipping & Insurance takes 2-5 Weeks for delivery (IF YOUR
TEM IS IN STOCK)

Insured Shipping: If item is lost in delivery or arrives damaged, we will send you a
eplacement item with no extra cost to you provided sufficient proof is provided.

Priority Insured Shipping: Your Delivery is put at the top of our Orders List each
day which we send to our manufacturers. Depending on the order volume we're eceiving, expect time may remain similar/equal to Standard Shipping times.
Your item is also Insured.

**Some product might shipped out separately and arrive on difference time
pecause we have warehouse from difference location.**

Tracking Numbers frequently take a few days to a week to update and displaye use a 3rd party website such as
ttps://17track.net to track your order

Note that for some countries, shipping may take longer than estimated.

Depending volume of orders we are receiving, your shipment may take longerhan usual. Rest assured, we are working hard to get everything out ASAP. We(now it may be frustrating to wait longer than expected for your order, but theone thing we don't want to do is sacrifice is the quality of our products. Thanks for understanding

Changes Reques

f you need to make changes to your order, please email us within 24 hours ofplacing your order at web@ortheninc.com and we will be happy tonake the required changes. If your order has already been shipped we will notbe able to change it unfortunately. Please make sure to check you have selected
he right size and color to avoic disappointment